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Global After Sales Services & Support


Global After Sales Service & Support 

Delivery, Installation, Configuration, Alignment, Calibration, Testing, Commissioning, Training, Repeatability, Maintenance and Specialist Support Services.

Erodromo’s equipment commissioning services range from transportation (freight forwarding), logistics, delivery right down to infrastructure works, technical approval and sign-off of the machine and or equipment. Our team of competent specialists takes charge of installation and commissioning on and off-site and checks and optimizes each single parameter of your machine so that it is ready for production.

Extensive commissioning documentation and automatic reporting provides you with traceable information about the setup of your machine anytime you need it.

Please contact us via the information provided below for more details about Erodromo commissioning and its corresponding range of services:

Comprehensive Customer Benefits:

  • Know-how of the manufacturer;
  • Extended warranty and guarantee;
  • Generation of customer-specific requirement profiles;
  • CNC Workshop-orientated and independent programming;
  • Special Tools, Calibration and Tuning software;  and
  • Planning, delivery and commissioning from one source.


Our Traditional Service Level Commitment

Whether you want specialty components assembled or even remanufactured, Erodromo has certified engineers to whom will advise and consult on your technical and commercial requirements.

From day one to post delivery, your Erodromo internal sales engineer will be your single-source contact. We listen and understand your requirements and needs and turn expectations into assets. This knowledgeable advocate for your project is there to assure you a highly responsive team approach to your project, on-schedule and on-budget performance and superior support before and during the development and manufacturing phases. Upon project completion, you can count on exceptional aftermarket service and support.


Erodromo has the ability to solve problems and build solutions, but moreover, we understand that your success is imperative. From reverse engineering to one-of-a-kind development, from retrofitting to total remanufacturing, at Erodromo, exceptional service and customer support is our most important products.

Erodromo meets the customers’ requirements vis-a-vis professional and responsive services backed by its global partner network. Whether via online or onsite service, we are there by your side and always ready to answer any questions you may have concerning maintenance, repair or application engineering.

Erodromo prevents unforeseen downtime with timely predictive and preventive maintenance and ensures maximum safety during this critical period.  

Problems always crop up when you least expect them. That is why Erodromo have extended the times that the Erodromo’s expert service is available for your organization. You can reach Erodromo experts outside of office hours. You will receive support and advice from selected specialists and fully qualified technicians.

Our Extended Service Level Agreement (SLA)

What Service Level Agreement (SLA) mean to Erodromo?

Erodromo’s SLA is synonomous with its Blue Shield Code of Conduct and Service (BSCCS) Trademark, which ensure our customers an unfettered business association for the long-term and defines Erodromo’s strict adherence to internationally recognized best business practices.
Erodromo offers its customers’ a comprehensive and unrestricted contractual working relationship and is fully equipped and prepared to invest in its customers’ deliverability, quality repeatability, competitiveness and sustainability.

What is a service Level Agreement?

A Service Level Agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will

Typically a contract is defined as an agreement between two or more parties, especially one that is written and enforceable by law. ... An SLA would focus only on the performance measuring and service quality agreed to by both parties, and may be used as a measurement
tool as part of the contract.

A Service Level objective (SLO) is a key element of a service level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of the Service Provider and are outlined as a way of avoiding disputes between
the two parties based on misunderstanding.

Comprehensive Service Benefits

  • Worldwide partner service in the local language and cultural setting;
  • Immediate assistance from our highly-qualified technicians and service team; and
  • Erodromo offers direct connection for immediate online error analysis and production recovery.

Project Management

To ensure a timely delivery and problem free installation, a project manager is assigned to each job. Each project manager is responsible for ensuring that the project is delivered on time and within budget. 

Warranty, Support and Maintenance

Secure and enhance your productivity and value. Whether you choose to upgrade your machine with a new control; the latest software update or the implementation of state-of-the-art drive system technology, Erodromo place experienced specialists at your disposal to assist you with your evaluation and decision(s). You can also benefit from the technical savvy of Erodromo when reconditioning your machine. Erodromo provides all-inclusive warranty repair or replacement of its Best-in-class product offerings.


Whatever you decide on Erodromo brings you a range of significant benefits:

  • enhancement of your original level of productivity;
  • Increase in precision and efficiency;
  • Increase in recoverability; and
  • Improved spare part availability over a long period of time.

Our applicant consultant would be glad to advise you on the choice of the best configuration or execute your order for you in compliance with your specific requirements.

Comprehensive Support:

  • Economic alternative to a new capital expenditure;
  • Gain in efficiency;
  • Increased performance and value;
  • Overall Equipment Efficiency;
  • Long-term safeguard of your machine investment; and
  • Higher precision and repeatability.

Spare Parts

Only original spare parts from the manufacturer can guarantee the full performance and long Life-cycle of your aircraft mechanical and electronic components and parts  (instrumentation) as well as and machine tool.

Erodromo's has quick access to a complete range of original spare parts that are custom-built to your requirements. In addition to Erodromo’s extensive range of spare parts accessibility and sourcing capacity; Take advantage of Erodromo’s global cost-effective distribution channels and direct access to multi-national producers of world-class products.

Comprehensive Customer Advantages:

  • Global spare parts available;
  • 24-hour spare part sourcing and service;
  • Short response and delivery times;
  • Delivery status enquiries / consignment traceability;
  • Chain of Custody and international customs clearance;
  • Manufacturer controlled spare part quality; and
  • Technical clarification of spare part requirements.

Just in time Flying Parts Partner

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